Shipping policy

Order Processing
Orders are processed within 1 to 4 business days (not counting weekends and holidays) after you receive your order confirmation email. Once your order is on its way, you will get a shipping confirmation email with tracking.

Shipping Times
Estimated delivery times after processing. Currently, the times below for the United States and International are for Standard shipping.

Standard shipping:
United States: 6 to 12 business days.
Express shipping: 5 to 8 business days.

These are estimates, not guarantees. Delivery can take longer because of carrier delays, busy seasons, or other things outside our control.

Shipping Costs
Shipping is calculated at checkout based on your location.

Tracking Your Order
When your order ships, we will email you a tracking number. It can take 1 to 4 business days after you receive it for the tracking information to start updating.

Delays
Sometimes orders run late because of carrier issues, weather, or peak seasons. If your order has not arrived within the estimated window, email us at help@trypopcap.com and we will help track it down.

Lost or Stolen Packages
PopCap is not responsible for packages that the carrier marks as delivered but that you report as not received. If your tracking says delivered and you cannot find your package, please contact the carrier first, then reach out to us and we will do our best to help.

Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect address provided by the customer. If you spot a mistake, contact us right away and we will try to update it before your order ships.

Contact
help@trypopcap.com