Refund policy

Return and Refund Policy

We want you to love your PopCap. If something isn't right, reach out and we will make it right.

Returns
You have 30 days from the day your order is delivered to ask for a return. To qualify, your PopCap needs to be unused, in the same condition you received it, and in its original packaging.

To start a return, email us at help@trypopcap.com with your order number and the reason for your return. We will reply with next steps and a return address. Please hold off on shipping anything back until you hear from us, since returns sent without approval may not be accepted.

Refunds
Once your return arrives and we have inspected it, we will email you to let you know it was received. If it is approved, your refund goes back to your original payment method within 5 to 10 business days. Your bank or card provider may need a little extra time before the refund shows up on your statement.

Damaged, Defective, or Wrong Items
If your PopCap shows up damaged or defective, or you were sent the wrong item, email us at help@trypopcap.com within 7 days of delivery and include a photo or short video of the problem. We will send you a free replacement or give you a full refund, including any shipping costs. You will not pay for return shipping in these cases.

Return Shipping
If you are returning an item because you changed your mind, you cover the cost of return shipping. Original shipping charges are not refundable. We suggest using a shipping method with tracking, because we cannot guarantee that we will receive a package that gets lost on the way back.

Exchanges
The quickest way to swap for something different is to return your original item and place a new order once your return has been approved.

Non-Returnable Items
We cannot accept returns on items that have been heavily used or show significant wear. Gift cards and final-sale items cannot be returned.

Late or Missing Refunds
If it has been more than 10 business days and you still don't see your refund, check with your bank or card provider first, since processing times vary. If you still need help after that, email us at help@trypopcap.com.

Contact PopCap
help@trypopcap.com